Open Internet Policy

NPTech, the assumed name of New Paris Telephone, and its subsidiaries and divisions, including Simplify Tech, Community Fiber Network, and Quality Cablevision collectively ("NPT"), commits to the open and non-discriminatory use of the Internet by its customers and commits to use reasonable network management practices to ensure an open Internet.

NPT will manage its network and provide access in accordance with the Federal Communications Commission's Open Internet Rules, adopted December 21, 2010, and in compliance with any future rules adopted by the FCC.

Transparency

NPT shall make available public information on its website regarding its network management practices, performance, and commercial terms of its service sufficient for consumers to make an informed choice regarding their use of such services.

Blocking

NPT will not block or otherwise prevent end-user access to lawful content, applications, services, or non-harmful devices, other than reasonable network management elsewhere disclosed. NPT will not unjustly or unreasonably prevent or interfere with competition among content, application, service, or device providers.

Throttling

NPT will not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, other than reasonable network management elsewhere disclosed.

Affiliated and Paid Prioritization

NPT will not engage in any practice that directly or indirectly favors some traffic over other traffic, including traffic shaping, prioritization, or resource reservation to benefit an affiliate.

NPT will not engage in any practice that directly or indirectly favors some traffic over other traffic, including traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Congestion Management and Security

NPT uses generally accepted technical measures to provide acceptable service levels to all customers, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content, and other harmful activities to protect network integrity and reliability.

NPT reserves the right to prioritize traffic based on real-time and non-real-time applications during heavy congestion periods based on generally accepted technical measures. NPT sets speed thresholds on the amount of data customers can upload and download based on the level of service, subscription arrangement, and service type.

NPT may use other traffic management and prioritization tools to help ensure equitable access to the NPT network for all customers. NPT monitors customer usage to efficiently manage network performance and provide a sustainable quality of service. During peak usage times, priority may be given to applications such as browsing, email, streaming, instant messaging, gaming, and VoIP.

Congestion due to malfunctioning hardware or software will be remedied as quickly as network engineers can diagnose and identify the offending network element. Congestion due to malice may be remedied using any technique available, including protocol-aware filtering and rate limiting to control and limit the offending source.

Application-Specific Behavior

NPT may block or rate-control specific protocols or protocol ports, or modify protocol fields in ways prescribed by IETF protocol standards. These actions will be related to the security of Internet service or to maintaining adequate levels of security for other subscribers. These actions to inhibit certain applications or classes of applications are limited to congestion and security measures.

Device Attachment Rules

NPT does not place restrictions on FCC type-approved devices that may be used with Internet service. Devices that are not FCC type-approved for use in the United States are prohibited and may not be connected to the network provided by NPT.

Security and Acceptable Use

NPT follows industry standard practices to ensure end-user security and network security, including actions triggered by imminent security risks. These security risks may include traffic subject to spam or network intrusion practices, or use of NPT service in a way that circumvents U.S. law or oversight agency orders.

Implementation of security measures and practices could affect end users' experience and may extend to suspension of Internet service if congestion, malfeasance, excessive usage, or violations of industry engineering standards are identified. NPT may seek criminal charges against those who inflict network malice and may attempt to recover costs incurred from network malice.

It is not acceptable to use NPT's network for any purpose that violates local, state, or federal laws; to transmit communications that might be highly offensive or damaging to recipients; or to use the service in an unintended manner. It is not acceptable to interfere with, violate, circumvent, misuse, distribute, or disrupt network users, equipment, or services, including but not limited to:

• Attempting to obtain unauthorized access to any network or account, including accessing data not intended for end-user customers, logging into a server or account without authorization, or probing the security of other networks.
• Attempting to interfere with the service of others, including users, hosts, and networks, such as denial-of-service attacks, network flooding, and deliberate attempts to overload services.
• Reselling any NPT Internet services without written consent.
• Distributing NPT Internet services beyond the scope of the end-user account.
• Connecting equipment, accessories, apparatus, circuits, or devices that are harmful to the network or not FCC type-accepted for connection to NPT facilities.
• Circumventing copyright laws and regulations, including unauthorized downloading of music, video, images, books, software, content, or other copyright-protected works.

NPT will not ask for your password in an unsolicited telephone call or email. If you believe your password has been compromised, you should immediately change your password to prevent unauthorized use.

Discrimination

NPT will not unreasonably discriminate in transmitting lawful network traffic over a consumer's broadband Internet access service, subject to reasonable network management practices.

Commercial Pricing and Acceptable Use Policy

Please review this website for pricing information, the acceptable use policy, and additional network services.

Privacy Policies

NPT complies with all FCC regulations and orders regarding customer privacy. Network management practices prohibit the inspection of network traffic. Network payload data is not stored, provided to any third parties, or used by NPT for non-network-management purposes.

Redress Options

To resolve complaints and questions about your service, or if you have any questions regarding these policies, please contact customer service at: NPTech, 19066 Market ST / PO Box 47, New Paris, IN 46553.