Privacy Policy

At Community Fiber, we believe that your internet activity is your business, not ours. We are committed to protecting your privacy and ensuring you have a transparent understanding of how your information is handled.

1. Information We Collect

We collect information necessary to provide our services, including:

• Account Information: Name, address, phone number, email address, and billing information.
• Technical Information: IP addresses, equipment identifiers (MAC addresses), and network performance data required to troubleshoot and maintain service quality.

2. How We Use Your Information

We use your information solely for:

• Provisioning and maintaining your internet service.
• Billing and account management.
• Communicating with you regarding service updates, outages, or support tickets.
• Improving our network performance.

3. We Do Not Sell Your Data

We do not sell, license, or share your browsing history, traffic data, or personal information with third parties for marketing purposes. We do not track the websites you visit for the purpose of building advertising profiles.

4. Information Sharing

We may share information only in the following limited circumstances:

• Service Providers: With trusted vendors who assist in billing or installation (e.g., payment processors), strictly for the purpose of providing the service.
• Legal Requirements: If required by a valid court order, subpoena, or search warrant.

5. Contact Us

If you have questions about this policy, please contact us at support@communityfiber.net.